Training Needs Analysis

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    15-May-2015

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1. T R A I N I N GA N DD E V E L O P M E N T Susana J. Eslava 8.1 Training Needs Analysis 8.2 Preparing Training Program Curriculum 2. - A planned effort by a company to…

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1. T R A I N I N GA N DD E V E L O P M E N T Susana J. Eslava 8.1 Training Needs Analysis 8.2 Preparing Training Program Curriculum 2. - A planned effort by a company to facilitate employees’ learning of job-related competencies. Training Defined: 3. Improve employee skills Attract, motivate, and retain talented employees Allows any organization to gain a competitive advantage For better financial performance Rationale of Training 4. Training: must beStrategic Business Strategy Strategic Training and Development Initiatives Training and Development Activities Metrics that show Value of Training Customer orientedDiversify the learning portfolio Improve customer service Accelerate the pace of employee learning Capture and Share knowledge Use web-based training Increase amount of customer service training Make development planning mandatory Develop a place for knowledge sharing Learning Performance improvement Reduced customer complaints Customer loyalty Employee engagement Reduced Turnover 5. Training: must besystematic Conduct Needs Assessment Ensure Employee Readiness for Training Create a Learning Environment Develop an Evaluation Plan Select Training Method Monitor and Evaluate the Program Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 6. 8.1 Training Needs Analysis (TNA) 7. -systematic method for determining what caused performance to be less than expected. TNA Defined 8. What triggers TNA? AP