Training Needs Analysis

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  • 1. T R A I N I N GA N DD E V E L O P M E N T Susana J. Eslava 8.1 Training Needs Analysis 8.2 Preparing Training Program Curriculum
  • - A planned effort by a company to facilitate employees’ learning of job-related competencies.
Training Defined: 3.
  • Improve employee skills
  • Attract, motivate, and retain talented employees
  • Allows any organization to gain a competitive advantage
  • For better financial performance
Rationale of Training 4. Training: must beStrategic Business Strategy Strategic Training and Development Initiatives Training and Development Activities Metrics that show Value of Training
  • Customer oriented
  • Diversify the learning portfolio
  • Improve customer service
  • Accelerate the pace of employee learning
  • Capture and Share knowledge
  • Use web-based training
  • Increase amount of customer service training
  • Make development planning mandatory
  • Develop a place for knowledge sharing
  • Learning
  • Performance improvement
  • Reduced customer complaints
  • Customer loyalty
  • Employee engagement
  • Reduced Turnover
5. Training: must besystematic Conduct Needs Assessment Ensure Employee Readiness for Training Create a Learning Environment Develop an Evaluation Plan Select Training Method Monitor and Evaluate the Program Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 6. 8.1 Training Needs Analysis (TNA) 7.
  • -systematic method for determining what caused performance to be less than expected.
TNA Defined 8. What triggers TNA? AP
Training needs analysis depicts the systematic process of conducting a training needs analysis in the organization.